Terms & Conditions

These Terms & Conditions (the “Terms”) form a binding agreement between you and DealerOS (“DealerOS”, “we”, “us”). By creating an account, accessing, or using the DealerOS platform (the “Service”), you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity.

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for use by automotive dealerships and their authorised personnel.

A company account represents your dealership organisation. User accounts are individual logins created under a company account and assigned roles and permissions by an administrator.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use. We are not liable for losses arising from your failure to safeguard your credentials.

DealerOS is provided on a subscription basis. Access to the Service requires an active subscription, except where an account has been designated as billing-exempt (for example, founder accounts). Subscription details are described in our Subscription & Billing Policy.

Fees, billing cycles, automatic renewal, taxes, and our payment provider are described in the Subscription & Billing Policy, which forms part of these Terms. You authorise us and our payment provider to charge the applicable fees to your selected payment method.

When using the Service, you agree to:

• Provide accurate and current account and business information.
• Use the Service only for lawful business purposes.
• Comply with our Acceptable Use Policy at all times.
• Ensure your users are authorised and trained to use the Service appropriately.
• Maintain the accuracy and lawfulness of the data you upload.

The Service, including its software, design, and trademarks, is owned by DealerOS and protected by intellectual-property laws. DealerOS is licensed, not sold.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business operations during your subscription term. You may not copy, modify, distribute, sublicense, or reverse engineer the Service.

You retain ownership of the customer records, vehicle records, and other business data you upload (“Customer Data”). You grant us a licence to host, process, and display Customer Data solely to provide and improve the Service.

You are responsible for ensuring you have the necessary rights and consents to upload Customer Data and that doing so complies with applicable law.

The Service may integrate with third-party services (such as payment, email, or storage providers). Your use of those services is governed by their own terms, and we are not responsible for their availability, accuracy, or conduct.

We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or use the Service in a way that risks harm to DealerOS, other customers, or third parties.

You may cancel your subscription at any time as described in the Refund & Cancellation Policy. Upon termination, your right to use the Service ceases, subject to the data-retention provisions of our policies.

We aim to provide a reliable, highly available Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or factors beyond our reasonable control.

To the maximum extent permitted by law, DealerOS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising from your use of the Service. Our aggregate liability shall not exceed the fees you paid in the twelve months preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Disputes shall be subject to the exclusive jurisdiction of the competent courts of Dubai.

We may update these Terms from time to time. When we make material changes, we will update the version and effective date and may require you to re-accept the updated Terms before continuing to use the Service.

Questions about these Terms can be sent to support@dealeros.com. DealerOS is based in Dubai, United Arab Emirates.